Thanks for trusting Designer Trade, we continue to improve your after-sales experience.
Please do not use DHL for returns. We can assist you in choosing the best shipping method.
- Within 7 days since parcel(s) delivered.
- The item has serious quality problems.
- Size error (Caused by us.)
- Lost package (If the package is not received within 2 months(due to COVID-19. It will delay), it will be considered as lost, and we will make a refund and compensation)
- Within 15 days since parcel(s) delivered.
- Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.
- We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.
Note: The original shipping fee and Shipping Guarantee are non-refundable.
If you wish to return the items to the nearest return address, please contact us and our customer service representative will get back to you within 24 hours.
Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We will refund according to your payment method.